This international bestseller, with more than 5 millioncopies sold, offers a field-tested approach to high-stakes negotiationswhetherin the boardroom, in your community, or at home.

Life is a series of negotiations, and negotiation is at theheart of collaborationwhether you are a business executive, a salesperson, aparent , a community leader, or a spouse. As a former FBI hostage negotiator,Chris Voss gives you the tools to be effective in any situation: negotiating abusiness deal, buying (or selling) a car, negotiating a salary, acquiring ahome, renegotiating rent, deliberating with your partner, or communicating withyour children. Taking the power of persuasion, empathy, active listening, andintuition to the next level,Never Split the Differencegivesyou the competitive edge in any difficult conversation or challengingsituation. This book is a masterclass in influencing others, no matter thecircumstances.

After a stint policing the rough streets of Kansas City,Chris Voss joined the FBI, where his career as a hostage negotiator brought himface-to-face with a range of criminals, including bank robbers and terrorists.Reaching the pinnacle of his profession, he became the FBIs lead internationalkidnapping negotiator.Never Splitthe Differencedistillsthe Voss method, revealing the skills that matter most when it comes toachieving your goals in both your professional and personal life.

Step-by-step, Voss show you how to:

• Establish Rapport

• Create Trust with Tactical Empathy

• Gain the Permission to Persuade

• Shape What Is Fair

• Calibrate Questions

• Transform Conflict into Collaboration

• Spot Liars

• Create Breakthroughs by Revealing the Unknown Unknowns

Never Split the Differenceis your definitivesource for defusing potential crises, winning people over, and achieving yourgoals at work and at home.

About the Author

Chris Voss is one of the preeminent practitioners andprofessors of negotiation skills in the world. He is the founder and principalof The Black Swan Group, a consulting firm that provides training and advisesFortune 500 companies through complex negotiations. He currently teaches at theUniversity of Southern Californias Marshall School of Business and GeorgetownUniversitys McDonough School of Business, and has lectured at other leadinguniversities, including Harvard Law School, the MIT Sloan School of Management,and Northwestern Universitys Kellogg School of Management.