Discover the key to positive workplaces and betterresults from one of Britain’s most successful leaders.

A Waterstones Book of the Month and Paperback of the Year2025

‘Mr Timpson is a role model as an employer. Otherbusinesses could learn from his approach.’The Guardian

The Happy Index: a tool designed to measure and enhanceworkplace satisfaction, boost morale and empower teams.

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James Timpson is renowned for leading with empathy andunderstanding, often by example. His acclaimed people-first approach tomanagement empowers colleagues, putting measurable job satisfaction at theheart of corporate strategy.

The Happy Indexinvites readers into a worldwhere employee happiness isn’t just a buzzword it’s a powerful catalyst forsuccess that should be at the core of any successful organisation. Drawing onhis decades of experience leading one of Britains best-loved high-streetbrands, Timpson shares the secrets behind his unique approach to upside-downmanagement. His infectious passion for people shines through every page and inthe very real measures he has introduced from days off for birthdays tofree-to-use luxury holiday homes. And with a workforce comprised of at least 10per cent ex-offenders at any one time, Timpson shows the value of animaginative approach to hiring, with a staff retention rate to be proud of.

From a leader who knows what it takes to build thrivingorganisations,The Happy Indexgives companies, start-ups andleaders the tools they need to bring Timpsons revolutionary approach to theirworking lives.

James Timpson’s book ‘The Happy Index’ was a Sunday Timesbestseller w/c 2024-02-12.

About the Author

James Timpson OBEis a British businessman andpolitician who is currently Minister of State for Prisons, Probation andReducing Reoffending. From 2002 until 2024 he was the CEO of thefive-generation, family-owned company Timpson, which includes many of the UKsbest-known high street retailers.

In addition to leading an organisation of 5,600 staff across2,000 locations, James was Chair of the Prison Reform Trust and regularlyadvised figures across the private and public sectors.

He is the father to three adult children and lives inCheshire with his wife, Roisin.The Happy Indexis his firstbook and all of his earnings will be given to the Prison Reform Trust.